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WHAT ARE SHIPPING TIMES AND COSTS?

SilverTribe.com and our affiliate sites reserve the right to collect your information when you use any of our services, including but not limited to, the features you use; the links you click on; the type, size and filenames of attachments you upload to our services, products browsed, duration of sessions, items added to cart, frequently used search terms, etc.

We keep track of certain information about you when you visit and interact with any of our services. If you do not wish for your information to be stored or used, please do not use any of our services. By using our services, you automatically agree that we can store and use your information that we collect on our sites as we see fit.

WHAT PAYMENT METHODS CAN I USE?

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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Bracelet Measurements

SilverTribe uses the inner circumference and the opening of a cuff bracelet to get the final measurement. If the bracelet has an opening, you'll just add that length to the inner circumference (displayed in the bracelet image chart) to find the perfect fit for you.

It's important to remember that some bracelets, like cuff bracelets, are not adjustable. Trying to bend these bracelets so they fit could result in damaging the bracelet or losing stones.

Instead, you can use these charts to help you use our system and find the jewelry measurements that will be a perfect fit. For example, if the inner bracelet circumference measures approximately 5-1/4", you would add that to the 1-1/8" opening.

The simple additions (5-1/4 + 1-1/8) give you a 6-3/8 wrist size.

As a helpful hint, you can take a piece of string and wrap it around your wrist, then measure the length of the string with a ruler or a fabric ruler to find your measurement. Many jewelers say a quarter inch above or below will most likely still fit, it all just depends in your preference for tight or loose fitting jewelry.


Link Bracelet Measurements

We measure the length of the link bracelets a bit differently depending on what type of clasp it has. In the item listing, it will describe the number of links in the bracelet and how long each link is.
  • For Lobster clasp bracelets, we measure the length of the bracelet and subtract 1/8" from the full length.
  • Toggle bar and clasp bracelets, we measure the length of the bracelet and subtract 1/8" from the full length.
  • For Box clasp bracelets, we measure from the start of one box clasp to the right before the second clasp starts.

Necklace Jewelry Measurements

It can be difficult shopping for necklaces when you don't understand how the different sizes will look on you. We think it's easier to visualize how various necklace lengths will rest on your neck and chest. Keep in mind that these sizes are the average sizes, and can vary depending on your body type.
  • 16 inches: Choker length
  • 17-19 inches: At the collarbone
  • 20 inches: A few inches below the collarbone
  • 22 inches: At or above the neckline
  • 24 inches: Below the neckline

Ring Jewelry Measurements

We also offer most ring styles in various sizes. However, it's important to note that our store does not resize rings. If you choose to alter the rings from an outside jeweler, the item in question will not be returnable for cash, exchange, or credit either. Usually the sizing of rings are done before the stones are set, as they must quickly be heated and reshaped (which would damage any gemstones already set in the piece).

Jewelry Sizing Guide

The number one problem with online jewelry dealers is often size. One size never fits all. The world is composed of many different shapes and contours and finding the right look for you is all about perspective. SilverTribe.com will always accommodate the needs of our guests. We understand the frustration of other sites listing their details, but not how they'll look on you. That's why we decided to provide you with some useful visuals. All of our pieces have jewelry measurements (length and width) information listed. Once you find something you really love just refer to the images and size charts below to make sure they'll give you the look you want.
With these tools, you'll know how far a necklace will drape down, if your bracelet will be too loose or too tight, and much more. Planning the perfect ensemble is getting all about getting down to the fine details. How can you pick a necklace to go with your dress without knowing how far the pendant comes down?
The SilverTribe Jewelry Measurements page gives you all the information needed to find the jewelry that fits the way you need to complete your ideal ensemble.

Shipping

  • Complimentary ground shipping within 4 to 8 business days according to carrier.
  • Next-day and Express delivery options also available
  • Shipping time begins once the orders leaves our facility, not when order is placed.
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Easy and complimentary, within 30 days
  • See conditions and procedure in our return FAQs

 

If your purchase is not received in a timely manner, or is damaged in any way, please contact us immediately.

Customer Care:

Thanks for contacting us. We'll get back to you as soon as possible.

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