SilverTribe FAQ's

Q. Do you purchase used or antique jewelry?
A. No, we only work with and sell brand new items.

Q: Do you have a catalog that you can mail to me?
A. Currently, we do not have a print catalog. The majority of our items are one-of-a-kind and our inventory is constantly changing. Our website can be used as an online catalog and is always up to date.

Q. Does SilverTribe take orders for custom pieces?
A. No, we do not design or make custom pieces.

Q: Redeeming gift vouchers
A. If you receive a Gift Voucher by email it will contain details of who sent you the Gift Card, along with possibly a short message from them. The Email will also contain the Gift Card Code Name. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Card in two ways.

  1. By clicking on the link contained within the email for this express purpose. This will take you to the Account Dashboard on On the left side of the screen you will notice an option called “My Gift Cards”. Clicking on this will take you to the page where you will be required to enter in the code name that was specified in your email. Once you have entered the code in the required space, click “Redeem”. At this point, the code will be validated and placed in your SilverTribe account to be used towards future orders.
  2. If you are already on our website and logged into your account, you can redeem your gift card by going to your SilverTribe shopping cart. At the bottom of the page there will be a section for Gift Cards. In the empty box enter in the code name you received and click “Redeem.” Doing this will validate the code and place it inside your account to be used at the time of checkout.

Q: I have a gift card in my account. How do I apply it to my order?
A. If you have funds in your Gift Card Account, you can use those funds to purchase other items in our store. To apply your gift card balance to your order, you will have to go to the shopping cart page when you are ready to checkout. At the bottom of the shopping cart page you will notice a check box that says “Use my Gift Card balance $”. Once you check the box you will see the funds being deducted from the total of your order.

Q. I have an internal credit in my account. How do I apply it to my order?
A. If you have acquired an internal credit in your account, you can use those funds towards your new order. You can apply the credit to your total on the checkout page. Step 3 of the checkout process requires you to choose a payment method to complete the order. Your internal credit will be presented as the first option, in which you will need to select the box to apply it to you order. If the box has been selected you will see the internal credit amount deducted from your order total.

Q. When will the next discount or promotion code be sent out?
A. If you are currently signed up as a SilverTribe Email VIP you will receive multiple emails each month notifying you of any discounts and offers. If you are not already signed up as an email VIP or would like change the amount of email promotions or offers you receive you can update your preferences at the link below.

Q: Do you offer a layaway program?
A. Yes, we do offer layaway. The layaway program requires, a non-refundable deposit of 1/3 of the purchase price to be made immediately. The remainder of the purchase price will be broken up into two other payments. One payment will need to be made within 30 days of the order being placed and the remaining purchase balance will need to be made 30 days after that. Please contact customer service at 1-888-659-2227 to set up a layaway plan or to find out more information.

Q: Do you repair jewelry?
A. We do not do any repair work. However, we are working on providing a service that will cater to you jewelry repair needs.

Q: Do you offer wholesale prices?
A: We offer a 25% discount for wholesale orders over $1250.00. You must contact customer service at 1-888-659-2227 to set up a wholesale account prior to purchase for you to receive the wholesale price.

Q. Where do your gemstones come from?
A. We have gemstones from around the world. When it comes to our jewelry, the majority is purchased directly from the artist. We focus more on the quality of a product rather than origin of the materials. Depending on the item or stone, they could come from numerous countries. Some turquoise for example comes from the Kingman mine in Arizona, while other turquoise stones may come from Persia; and Persian turquoise is among the best turquoise in the world. If you have questions about a specific item, we would be more than happy to provide as much information as possible.

Q. How do I remove items from my shopping cart?
A. When you view your shopping cart there will be a link under each item that says “Remove Item”. Click on the “Remove Item” link and then click on the OK button on the pop-up and your item will be removed from your cart.

Q. How do I determine if a cuff bracelet will fit me?
A. To determine what size cuff bracelet you need simply add the first measurement in the bracelet listing (the inner circumference) to the second measurement (the opening). The sum of these numbers will give you an approximate wrist measurement in inches. For more information and a visual reference, please click here.

Q. Are all of your items Native American made?
A. We carry both Native American and Southwest inspired designs. Any item that states that it is Native American made in the listing or the title is guaranteed to be made by natives. If you have any questions about an item in particular, you are more than welcome to contact us via email at [email protected] or by calling us toll free at 1-888-659-2227.

Q. How are taxes handled when shipping internationally?
A. The purchaser is responsible for paying the cost of the International country tax, customs, or duties if applicable. Please note each country varies per region and per items.