Shipping and Returns

At SilverTribe, we carefully hand pack every order to ensure every item is shipped and received in its original condition. We ship orders Monday through Friday and they are shipped within one day of receiving payment.

We ship via the United States Postal Service and UPS. The shipping cost includes shipping, handling and insurance. Please contact us if your purchase is not received within the time periods listed below.

Return Policy

Satisfaction Guaranteed:

We are confident you'll love any item purchased through SilverTribe. If you are not happy with your purchase feel free to send it back for a full refund within 15 days of the delivery date. During the holidays, we extend our return period for items purchased between November 10 and December 25. Anything purchased during that period can be returned outside of the 15-day period for EXCHANGE ONLY through January 5. We do not refund shipping charges. The buyer must pay return shipping. Returns will not be accepted if an item has been damaged, modified or altered in any way. Items must be in original condition without any sizing or other changes.

Shipping claims:

If an item is lost by the mail carrier, customers will receive a refund as soon as we receive a refund from the mail carrier.

SilverTribe must be notified before any item is returned to obtain the necessary information.

Phone:

1-888-659-2227

Email:

support@silvertribe.com

• Most orders are shipped out the next business day.  All orders will be shipped out within two business days (Guaranteed)
• All shipping times are according to the carrier
• Shipping time begins once the order leaves our facility, not when order is placed

FREE SHIPPING - USA ONLY

USPS

*Excluding weekends and December 22nd through December 25th.

UPS

*Excluding weekends and December 22nd through December 25th.
**Excluding weekends and December 20th through December 25th.
***Excluding weekends and December 10th through December 25th.

INTERNATIONAL - USPS

*Registered mail only available on orders over $75.00
**AirMail only available on orders under $100.00

Why are some shipping choices not guaranteed?

In certain instances the shipping carrier cannot guarantee shipments will be delivered within the specified time frames, we can't either. In most cases your order will arrive within the time frames provided. However, we wouldn't feel right telling you that we guarantee your order will arrive within that amount of time if there is even the smallest chance it won't.